Shipping policy

RuachH2 Ltd.

Last Updated: February 15, 2026

This Shipping Policy outlines how orders placed with RuachH2 Ltd. (“RuachH2,” “we,” “us,” or “our”) are processed and delivered.

ORDER PROCESSING

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed

  • During high-demand periods, product launches, or promotions, processing times may be extended

  • You will receive a confirmation email once your order has been processed and shipped

SHIPPING LOCATIONS

We currently ship to:

  • Canada

  • United States

  • Select international destinations

If your country is not available at checkout, please contact us at ruachh2@gmail.com.

SHIPPING RATES

Shipping rates are calculated at checkout based on:

  • Destination

  • Package weight and size

  • Selected shipping method

Promotional or free shipping offers may apply and will be clearly displayed at checkout.

ESTIMATED DELIVERY TIMES

Delivery times are estimates only and are not guaranteed.

Region Estimated Delivery Time
Canada 3–7 business days
United States 5–10 business days
International 7–21 business days

Actual delivery times may vary due to carrier delays, customs processing, weather conditions, or other factors beyond our control.

SHIPPING CARRIERS

We ship orders using trusted third-party carriers, which may include:

  • Canada Post

  • UPS

  • FedEx

  • DHL

  • Amazon Fulfillment (for marketplace orders)

Carrier selection may vary based on destination and shipping method.

TRACKING INFORMATION

  • A tracking number will be provided via email once your order has shipped

  • Tracking updates are subject to carrier systems and may take 24–48 hours to appear

CUSTOMS, DUTIES & TAXES (INTERNATIONAL ORDERS)

  • International orders may be subject to customs duties, taxes, or import fees

  • These charges are not included in the product or shipping price

  • RuachH2 Ltd. is not responsible for customs delays or additional fees imposed by local authorities

INCORRECT ADDRESS & UNDELIVERABLE PACKAGES

  • Customers are responsible for providing accurate shipping information

  • RuachH2 is not responsible for orders delayed or lost due to incorrect or incomplete addresses

  • Orders returned due to address errors may be reshipped at the customer’s expense

 LOST, STOLEN, OR DAMAGED PACKAGES

  • RuachH2 is not responsible for lost or stolen packages once marked as delivered by the carrier

  • If your package arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product

  • We will work with the carrier to investigate and determine eligibility for replacement or refund

SHIPPING RESTRICTIONS

We do not ship to:

  • P.O. Boxes (for certain carriers)

  • Restricted regions where shipping is not legally permitted

CHANGES & CANCELLATIONS

  • Orders cannot be modified once processing has begun

  • If you need to cancel an order, please contact us immediately

  • We cannot guarantee cancellations once fulfillment has started

CONTACT INFORMATION

For shipping-related questions, please contact:

RuachH2 Ltd.
Email: ruachh2@gmail.com